Terms of service

ARTICLE 1 - PARTIES

1.1- SELLER:
Trade name: MOVOM TEKSTİL HİZMETLERİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
Address: Halil Rıfat Paşa Mahallesi Y. Havuz Sokak, Perpa Ticaret Merkezi B Blok No:2529, Şişli / İstanbul / Türkiye
Phone: 0850 808 30 15
Email: destek@movomstore.com

1.2- BUYER:
The person who places an order through the movomstore.com website. The BUYER's name/surname/trade name, delivery address, telephone and email details are the information declared by the BUYER at the time of ordering.

ARTICLE 2 - SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties, in accordance with the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, in relation to the sale and delivery of the product ordered electronically by the BUYER from the movomstore.com website belonging to the SELLER, the characteristics and sale price of which are stated in the order summary.

ARTICLE 3 - PRODUCT SUBJECT TO THE CONTRACT

The type and kind, quantity, brand/model, colour, sale price, payment method and delivery address of the product subject to the contract are as stated in the order summary shown at the payment step on the date of the order and in the order confirmation sent to the BUYER by email.

ARTICLE 4 - GENERAL PROVISIONS

4.1- The BUYER declares that they have read and are informed of the preliminary information on the movomstore.com website regarding the essential characteristics, sale price and payment method of the product subject to the contract and regarding delivery, and that they have given the necessary confirmation electronically.
4.2- Provided that the statutory period of 30 days is not exceeded, the product subject to the contract is delivered to the BUYER or to the person/organisation at the address indicated by the BUYER within the period stated in the preliminary information on the website, depending on the distance of the BUYER's place of residence, for each product.
4.3- If the product subject to the contract is to be delivered to a person/organisation other than the BUYER, the SELLER cannot be held responsible if the person/organisation to whom it is to be delivered does not accept the delivery.
4.4- The SELLER is responsible for delivering the product subject to the contract intact, complete, in conformity with the specifications stated in the order and, where applicable, with its warranty certificates and user manuals.
4.5- For the product subject to the contract to be delivered, this contract must have been approved electronically by the BUYER and its price must have been paid by the payment method chosen by the BUYER. If, for any reason, the price of the product is not paid or is cancelled in the bank records, the SELLER is deemed released from the obligation to deliver the product.
4.6- If, after delivery of the product, the relevant bank or financial institution does not pay the price of the product to the SELLER because the BUYER's credit card has been used unjustly or unlawfully by unauthorised persons in a manner not attributable to the BUYER's fault, the BUYER must send the product back to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs are borne by the SELLER.
4.7- If the SELLER cannot deliver the product subject to the contract on time due to force majeure or extraordinary circumstances preventing transport, such as adverse weather conditions or the interruption of transport, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: to have the order cancelled, to have the product subject to the contract replaced with an equivalent product, if available, and/or to have the delivery period postponed until the obstructing circumstance ceases. If the BUYER cancels the order, the amount paid shall be refunded to the BUYER in cash and in a single payment within 14 days.
4.8- Faulty or defective products, whether or not they are sold with a warranty certificate, may be sent to the SELLER for the necessary repair within the warranty terms; in this case, the shipping costs will be borne by the SELLER.

ARTICLE 5 - RIGHT OF WITHDRAWAL (DELIVERIES WITHIN TURKEY)

The BUYER has the right of withdrawal within 14 days from the delivery of the product subject to the contract to the BUYER or to the person/organisation at the address indicated by the BUYER. To exercise the right of withdrawal, the SELLER must be notified by email or telephone within this period, and the product must be unused within the framework of the provisions of Article 6. If this right is exercised, a copy of the shipping delivery receipt showing that the product delivered to the third party or to the BUYER has been sent to the SELLER, together with the invoice, must be returned. The price of the product is refunded to the BUYER within 14 days following receipt of these documents. If the invoice is not sent, VAT and any other legal charges cannot be refunded. The shipping cost of a product returned due to the right of withdrawal is borne by the SELLER. This article applies only to orders delivered to Turkey; the return shipment is made using the Yurtiçi Kargo return code provided by the SELLER.

ARTICLE 5/A - INTERNATIONAL ORDERS

Returns and exchanges are not accepted for orders shipped to an address outside Turkey; these orders are final sale. Parcels sent back to Turkey are held at Turkish customs, incur high customs and processing costs for the parties and, in many cases, do not reach the SELLER. This condition is clearly stated on the product pages, on the Returns / Exchanges page and in the preliminary information texts before the order is placed. By selecting a country outside Turkey as the delivery address, the BUYER is deemed to have accepted this condition. For international orders, customs duties, import fees and any local charges are borne by the BUYER.

ARTICLE 6 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The exercise of the right of withdrawal for products is conditional upon the product's packaging being unopened and undamaged and the product being unused.

ARTICLE 7 - COMPETENT COURT

In the application of this contract, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri), up to the value announced by the Ministry of Trade (Ticaret Bakanlığı), and the Consumer Courts (Tüketici Mahkemeleri) at the place of residence of the BUYER or the SELLER are competent.

Once the order is placed, the BUYER is deemed to have accepted all the terms of this contract.

SELLER: MOVOM TEKSTİL HİZMETLERİ VE DIŞ TİCARET LİMİTED ŞİRKETİ
BUYER: The person placing the order