Returns / Exchanges

Return & Exchange Policy

Return Conditions

You can request a return within 14 days from the order delivery date.
The returned product must be unused, undamaged, and must not have lost its hygienic conditions.
For orders placed within Turkey, free returns and exchanges can only be made with Yurtiçi Kargo.
For orders placed outside of Turkey, return shipping costs are covered by the customer.
Your return approval will be granted after the product reaches us and necessary checks are performed. After return approval, your refund will be credited to your account within 1-14 business days, depending on your bank.
After your exchange product reaches us, it will be checked, and if the requested product is in stock, it will be shipped to you as soon as possible.

How to Make a Return

Log into your account, click on your delivered order, and click the "Request Return" button.
On the page that opens, select your return reason and create your request: to exchange an item, write the name and size of the product you are requesting in the description box; to return an item, simply state your return request.
For orders within Turkey, send the product to us free of charge with the Yurtiçi Kargo code below. (For orders outside Turkey, shipping is covered by the customer.)
Don't forget to include your full name, order number, and return/exchange note in the package.

Yurtiçi Kargo Return Code: 369717382

Recipient:
MOVOM Textile Services

Address:
Perpa Ticaret Merkezi B Blok Kat:13 No:2529
Şişli / İstanbul / Türkiye