Returns / Exchanges

Return & Exchange Policy

For orders within Turkey, returns and exchanges are free of charge via Yurtiçi Kargo. For orders placed from outside Turkey, please see the “International Returns & Exchanges” section at the bottom of this page.

General Conditions

  • You can request a return or an exchange within 14 days of the delivery date.
  • You must hand the item over to the carrier within 10 days of submitting your request.
  • The item must be unused, undamaged and must not have lost its hygienic condition.
  • Swimsuits and bikini bottoms with the hygiene seal removed cannot be returned or exchanged. Please keep the hygiene seal attached when trying the item on.
  • Remember to include your full name, order number and return/exchange note inside the package.

Click here to request a return or exchange

RETURN — I Would Like a Refund

  1. Log into your account, click on your delivered order and press the “Request Return” button.
  2. Select your reason for return and create your request. Simply stating your return request in the description box is enough.
  3. Send the item back to us free of charge using the Yurtiçi Kargo return code below.
  4. Once the item reaches us and the checks are completed, your return is approved.
  5. After approval, your refund is issued to the original payment method within 1-14 business days, depending on your bank.

Yurtiçi Kargo Return Code: 369717382

Recipient:
MOVOM Tekstil Hizmetleri

Address:
Perpa Ticaret Merkezi B Blok Kat:13 No:2529
Şişli / İstanbul / Türkiye

EXCHANGE — I Would Like a Different Size or Item

  1. Log into your account, click on your delivered order and press the “Request Return” button.
  2. Select your reason and write the name and size of the item you would like instead in the description box. This is how exchange requests are submitted.
  3. Send the item back to us free of charge using the Yurtiçi Kargo return code above.
  4. Your exchange item is inspected once it reaches us.
  5. If the item you requested is in stock, it is shipped to you as soon as possible. If it is out of stock, we will contact you and, if you prefer, convert the request into a refund.

International Returns & Exchanges

⚠️ Returns and exchanges from outside Turkey can only be made using the return shipping code we provide.

Before handing your package to the carrier, please follow these steps:

  1. Create your return or exchange request from your account.
  2. Email destek@movomstore.com with your full name, order number, item and reason for return/exchange.
  3. Wait for the return shipping code and shipping instructions we will send you.
  4. Once you have the code, ship the item back to us via DHL Express (alternatively UPS / FedEx).

Please do not send your package with a national postal service (USPS, Royal Mail, Deutsche Post, La Poste, etc.). Postal shipments get held at Turkish customs and never reach us; such packages are either returned to sender or destroyed. In both cases your return or exchange cannot be processed and no refund can be issued.

When shipping, mark the shipment type as “Return of goods” and the invoice/label description as “Returned goods – no commercial value”.

Return shipping costs for international returns and exchanges are the customer’s responsibility.

Note — Deadlines & Hygiene Condition

  • Request: You must submit your return or exchange request within 14 days of the delivery date.
  • Shipping the item: You must hand the item over to the carrier within 10 days of submitting your request.
  • Requests that exceed either deadline cannot be processed.
  • Swimsuits and bikini bottoms with the hygiene seal removed cannot be returned.