Frequently Asked Questions

How can we help?


About Order

Do I have to be a member to order?

You do not have to be a member to place an order. You can make your purchase by selecting the "continue without membership" option on the payment page.

Is it possible to make installments on a credit card?

Up to 9 monthly installments can be made for Axess, Bonus, Maximum, Advantage, Cardfinans, World and Paraf cards.

Can I pay by wire transfer?

You can pay by wire transfer with the information below. Please include your order number in the description.
Movom Textile Services and Foreign Trade. Ltd. Şti.'s bank details are as follows.

Bank : Finansbank

Branch : Perpa Branch

Account Number: 6229115
IBAN No : TR29 0011 1000 0000 0062 2911 55

Can I order abroad?

Yes, you can place an order abroad from our website.

Can deliveries be made on public holidays?

No deliveries are made on days other than business days.

Can I receive my order on the same day?

Within Istanbul, you can receive your order on the same day by paying the courier fee. Courier fee varies by region.

Cancellation & Refund

How can I cancel my order?

You can cancel your order by writing your change/return request to or by contacting us at 0850 808 30 15.

In how many days can I return or exchange?

Your return period is 15 days from the date your product was delivered to you.

How can I return/exchange?

You can start the process by sending us an e-mail with the order number you want to exchange or return.

Our company covers the return and exchange fees for domestic orders. For this, you can deliver the product to Yurtiçi Kargo on behalf of "Movom Tekstil Hizmetleri".

Our warehouse address to send with a different cargo; Perpa Trade Center, Block B, Floor:13, No:2529, Okmeydanı, Istanbul, Turkey

Important note: Free shipping can be made to us only with "Yurtiçi Kargo".

How long after making the return process will the fee be refunded to me?

The refund of the products received by us is made within 7-10 working days in the same way as the payment was made.

Contact us

For other questions, comments and suggestions, please contact us via the contact section or message us at